Refund & Cancellation Policy

All sales are final. We provide digital content which is delivered immediately and in full on payment. Once access has been granted, no refund is available.

You may cancel your subscription at any time to prevent future charges. Cancellation is not a refund.

No refund, credit, adjustment or compensation will be issued in any of the following circumstances, and this list is illustrative rather than exhaustive:

• You have accessed, viewed, downloaded or used any part of the paid content.
• You have changed your mind, or no longer wish to continue.
• You did not use the subscription, or used it less than you expected to.
• You forgot to cancel before a renewal date.
• You are dissatisfied with the content, its depth, its length, its style, its conclusions or its opinions.
• You disagree with any position taken in the content.
• You did not achieve any particular result, outcome or benefit.
• You purchased by mistake, purchased the wrong plan, or purchased without reading the description.
• Your circumstances have changed, including financial, medical or personal circumstances.
• Your access was suspended or terminated for breach of our Terms of Use.
• You have shared, resold or distributed the content in breach of our Terms.
• A third party used your payment method or account without your authorisation, where that arose from your failure to secure your credentials.

A refund will be considered only in the following three circumstances, and only where you notify us within seven days:

3.1 Duplicate payment. Where you have been charged more than once for the same subscription period through no fault of your own, the duplicate charge will be refunded in full.

3.2 Non-delivery. Where you have paid and access was never granted, and we are unable to grant it within seven days of you reporting the problem.

3.3 Sustained technical failure. Where a documented fault on our side prevents you from accessing the content for a continuous period exceeding seven days, and we are unable to remedy it, a pro-rata credit or refund for the affected period may be issued at our discretion.

In each case you must contact us at admin@mentallyjacked.in with your registered email address, transaction reference and a description of the issue. We will respond within five working days.

4.1 You may cancel at any time through your account settings, or by writing to admin@mentallyjacked.in.

4.2 Cancellation stops future billing. It does not refund any amount already paid.

4.3 You retain full access until the end of the billing period you have already paid for.

4.4 Cancellation must be completed at least twenty-four hours before your renewal date to prevent the next charge. A cancellation made after a renewal charge has been processed takes effect from the following period, and the charge already taken is not refundable.

4.5 We do not offer pausing, freezing or deferral of subscriptions.

If you initiate a chargeback or payment dispute without first contacting us and allowing us to respond, we reserve the right to suspend your account immediately, to decline future service, and to contest the dispute with evidence of your acceptance of this policy at the point of purchase.

Raising a fraudulent chargeback for a service you received may constitute an offence under the Bharatiya Nyaya Sanhita, 2023.

6.1 Promotional or discounted purchases are final and are not eligible for refund under any circumstances.

6.2 A later reduction in price, or a subsequent promotion, does not entitle you to a refund of the difference.

Where a refund is approved under section 3, it will be processed to the original payment method within seven to ten working days. Timing thereafter depends on your bank or card issuer and is outside our control. Payment gateway charges may be deducted where non-recoverable.

Nothing in this policy excludes or limits any right you have under the Consumer Protection Act, 2019, or any other law which cannot lawfully be excluded.

By completing a purchase you confirm that you have read, understood and accepted this policy in full, and that you understand digital content is non-refundable once accessed.